Terms and Conditions

ALL OUR UNITS HAVE A NO SMOKING POLICY

The occupants will incur increased cleaning charges if anyone has been smoking inside the unit.

BOOKINGS TERMS & CONDITIONS

BOOKINGS & DEPOSITS

G1 Property Holidays (M69 Pty Ltd) acts as the Agent of the Owner of the property and accepts reservations in that capacity in accordance with these Terms & Conditions.  G1 Property Holidays is not responsible for circumstances out of our control, such as change of ownership, loss of rental management. Should this occur we will refund any deposit paid or transfer your booking to another suitable property.

Holiday bookings are taken on a daily or weekly basis with most apartments having a minimum number of nights stay. When making a booking the requested check in date and number of nights is confirmed via email or letter and the tariff is calculated on the number of nights stay.  The person affecting the booking shall be deemed to have accepted the booking conditions on behalf of all persons in the booking.

Deposit - To secure your booking a deposit must be paid within 48 hours (2 days) of the booking date. The deposit amount is $250 (two hundred & fifty dollars) which may be paid by EFTPOS, cheque, credit card or direct deposit to the G1 Holidays Trust Account.  Bookings made for dates within our Peak/High season must pay a deposit of $500 (five hundred dollars)

Balance of payment - The balance outstanding is payable no later than 30 days prior to the arrival date by EFTPOS cheque, credit card or direct deposit.   For bookings between 15th December and

31st January the balance is due 60 days prior to the arrival date. Should the balance not be paid then the booking may be cancelled and any deposit retained as per the cancellation policy.

Check in/out -- Check in is 2pm and Check out is 10am. Upon check in, the person whose name the booking is in, must sign our guest registration and supply a valid MasterCard or Visa in their name along with photo ID eg. Current drivers licence.   The photo ID will be copied and the details of the valid Mastercard or Visa will be recorded on our Guest Registration Form and must be signed by the same person whose name is on the booking.   If no credit card is available then a security deposit may be requested at the discretion of the booking agent. All keys are to be returned to our office on departure.

Prices are subject to change without notice.

Please note we do not accept American Express or Diners Club

CANCELLATIONS

All cancellations must be advised in writing.   Should you cancel your booking, your deposit, less a 20% administration fee, will be refunded to you up to one calendar month prior to your arrival date, with the exception of bookings between the 15th December and the 31st January then 60 days notice is required.   The tariff for bookings cancelled within the one calendar month or the 60 day period for December/January bookings is only refundable, less 20% administration fee based on the full booking tariff, if a substitute booking can be generated for the property on the same dates and this is at the absolute discretion of the Owner of the Property. If no suitable booking can be generated then the full tariff paid is forfeited.  No refund will be given for early or unscheduled departures.

OFFICE HOURS

Monday - Thursday - 8:30am -- 5.00pm; Friday -- 8:30am -- 5:00pm;
Saturday & Sunday - 9:00am -- 3:00pm; Public Holidays -- 10:00am -- 2:00pm
Please note for all after hours emergencies only contact: 0439 670 850
Please be advised calls to the after hour phone may incur a call out fee. This number is to be used for emergency calls only

After hours arrival - If you anticipate arriving after our office closes please contact us on 1300 122 266 to advise your approximate time of arrival.   For security reasons we have arrangements for a security guard to hand over your key. Upon your arrival at our office, please contact Security on the number clearly advised in our window.   If you do not have a mobile phone, there is a public phone box located on Mooloolaba Esplanade.   Please note if arriving at 7pm or after a charge of $15.00 for the Security Company will be incurred, for guest arrivals between close of business and 7pm a charge of $50 will be incurred.

CLEANING & LINEN 

Our units/houses are cleaned prior to arrival and upon departure. We use the services of our own cleaners who will supply the linen (unless otherwise stated) and a small selection of travel size toiletries. For an additional fee our staff can arrange more frequent cleaning or linen change. Please note that beach towels are not included and bathroom towels should not be removed from units/houses.  Beach towels can be hired from our office.   Your tariff includes a standard clean, however should any additional cleaning be necessary, or the unit has had smoking inside, then an extra charge will be debited to your credit card.

CREDIT CARD & EFTPOS FEES

As from 1st June 2007 all bookings paid for by credit card and EFTPOS will incur a fee of,

*           MasterCard & Visa  -  current fee is 2.2%
*           EFTPOS  -  current fee is 0.8%
 

FUTURE BOOKINGS

Many of our guests like to secure a booking for the next year.   Please be reminded that reservations are not automatically placed year after year.   To avoid disappointment, please enquire during your stay and the required deposit to secure your next booking.

TERMS & CONDITIONS OF HOLIDAY TENANCY

1.     All of the guests jointly and severally agree in consideration of the payment of the deposit as follows:-
        a.  The guest hereby authorize the agent to take an imprint of a credit card or record details thereof for any of the guests and to retain that imprint/details until the agent/and or its servants have checked the property.
       b.  In the event that the property or the common area relating to the property or building has been damaged, whether such damage is wilful or not, in the sole and absolute discretion of the agent or its servants, or left in an excessively dirty or untidy state in the sole and absolute discretion of the agent or its servants the agent may without reference enter a debit on the security deposit or supplied credit card of the guest and the guest hereby authorises the agent to do so.

2.     Nothing in this agreement shall compromise the agents right to issue legal proceedings in  Queensland or elsewhere at its discretion seeking damages and/or any claim, which may arise by reason of the negligence and/or wilful damage of the guests and/or invitees whatsoever.

3.     This agreement shall constitute the whole of the agreement between the parties and any express and/or implied warranties imposed upon the agent/or its servants or its principle by legislation or law of the extent that is possible are expressly excluded.

4.     Guests and invitees of guests are expected to behave in a manner, which is conductive to the safety, comfort and convenience of other guests within the property or surrounding neighbouring properties and will abide by any apartment/building/house rules.

5.     NO NOISE AFTER 10.00pm IS TO BE STRICTLY ADHERED TO.   Failure to adhere to this will result in receiving a warning or the occupancy being TERMINATED immediately at the property and/or complex.   The Agent is authorised to do whatever is required to enforce the eviction of any Tenant and removal of Tenant's property.   This includes guests visiting the property during your stay.   No refund will be given for early or unscheduled departure.   In the event that the guest has been removed or a call out to the property was required after hours, whether or not such action was intentional by the guest/s or invitees of the guest, in the sole and absolute discretion of the agent or its servants, the agent may without reference enter a debit on the security deposit or supplied credit card of the guest and the guest hereby authorises the agent to do so.

6.     The accommodation you have hired is to be used for holiday purposes only.   Non-disclosure or any unauthorised use will result in immediate eviction with no refund of monies paid.

7.     No refund will be given for early or unscheduled departure.

8.     This establishment or proprietor of the property shall not be liable to any guest or invitee for any loss, damage or destruction to the Property or any personal property brought upon these premises by the said guest or invitee unless such a loss, damage or destruction was the deliberate negligent act of the proprietor or licensee of the premises, or its authorised agent or servants.

9.     Without limiting the foregoing, personal property shall include money, jewellery and other personal effects and motor vehicles parked on the premises.

10.     When a guest registers or an invitee of a guest enters the premises, they are deemed to have agreed to be bound by these conditions.

11.     A late check out fee will be charged if the property is not vacated by 10:00 am (unless otherwise expressly agreed by the Agent) on the day of departure. This departure fee can be debited to the guest and the guest hereby authorises the agent to do so.

12.     Whilst every care is taken with description and representation of the property, should the property be booked sight unseen and is not up to expectation no refund will be issued.   Whilst every care is taken with the presentation, representation, and maintenance of the property the agent will not be responsible for any electrical appliances, furniture, or inventory items that may become faulty during the course of the stay.

13.     With telephone or email bookings, the description of the premises by the agent is made in good faith but no responsibility can be accepted for an inaccurate description.

14.     Under no circumstances are animals allowed inside the property unless otherwise stipulated by the Agent.

15.     The number of occupants must not exceed the number of persons for which the unit is equipped to accommodate, unless prior consent of the agent is obtained. Failure to comply with this condition will render the tenancy subject to immediate cancellation and forfeiture of rentals paid.

16.     Tenancy commences at 2pm on the date of arrival and expires at 10am on the day of departure. Should the guest be vacating outside office hours prior arrangements will need to be made with our office for the return of the keys.

17.     On departure all keys/cards and garage remote controls must be delivered to our office. Should any keys/cards garage and TV remotes be missing the guest authorises the agent to debit them for the full cost of the replacements.

18.     Outside of office hours a minimum $50 lock out fee will be charged if guests are locked out of their holiday letting.

19.     Without limiting the foregoing terms and conditions, additional terms and conditions may be issued for individual holiday lettings.

20.     Please note that activation of the fire alarm may result in the occupants being liable for any fees levied.

21.     Emergency After Hours - Phone 0439 670 850 outside G1 Holidays Standard Office Hours - is only for Emergency Repairs; a fault or damage that makes the premises unsafe or insecure; a fault or damage likely to injure a person, damage property; failure or breakdown of an essential service gas, electricity, or water supply to premises, hot water, cooking or heating; a serious fault in a stair case, lift or other common area of premises that unduly inconveniences a guest in gaining access to or using the premises; dangerous electrical fault; a gas leak; a burst water service or a serious water service leak; a serious roof leak; a blocked or broken lavatory system; If the Emergency After Hours Phone is called by a guest and the repair is NOT URGENT, the guest will be charged a $50 fee for the call out and attendance.

M69 PTY LTD t/a G1 PROPERTY MOOLOOLABA - HOLIDAYS DISPUTE RESOLUTION POLICY