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Terms and Conditions


It is important that you read and understand these Terms and Conditions prior to booking and paying a deposit. The following Terms and Conditions will apply to your stay at any of the properties managed by M69 Pty Ltd t/as G1 Property Mooloolaba – Holidays (G1 Holidays).  These Terms and Conditions bind all Guest(s) and other occupants of or visitors to the Property during this reservation.  A breach of these Terms and Conditions by your invitees or guests will be considered a breach by you.  A breach of these Terms and Conditions may result in, but is not lemited to, you being evicted from the Premiss, losing your bond or pre-authorisation and/or other monies paid (or owned) by you.

We only accept bookings on the Terms and Conditions outlined in this document.

By making a booking and paying a deposit, you agree to abide by and comply with these Terms and Conditions as they stand now and as they may be changed from time to time on our Website www.g1holidays.com.au.

In the eventuality of any variation of booking conditions between us and an independent third party booking provider or wholesaler, the terms posted on the Website at g1holidays.com.au will apply.

These Terms and Conditions were last updated on 30/01/2017.

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Our Agency:

G1 Property Holiday act as the Agent of the Owner of the Property and accept reservations in that capacity in accordance with these Terms and Conditions. G1 Holidays is not responsible for any misdescription of the Property.  Photographs on the Website are an accurate representation of the described property at the time the photographs were taken and are subject to change due to fair wear and tear. Neither G1 Holidays nor the owner of the Premises accepts responsibility for personal perceptions. We do not take any responsibility for any errors or omissions contained on the Website. Should any feature/facility be essential to the guest in choosing a particular property, it is advisable that the guest checks this with the reservation staff at time of booking. G1 Holidays cannot be held liable for omissions or errors, whether temporary or permanent, in regards to a property’s facilities and services.

The Property may change and the Tariff may alter before this reservation commences. If the Property is sold, withdrawn from letting or becomes unavailable for any reason before this reservation commences, G1 Holidays cannot be held responsible however will use its best endeavours to assist you to find an alternate reservation at a similar tariff.  If satisfactory alternative arrangements cannot be made, we will refund monies paid for the whole or part of the booking not fulfilled excluding eftpos & credit card surcharge fees.

Please note ALL OF OUR PROPERTIES HAVE A  NO SMOKING POLOCY.

This Reservation:

To confirm this reservation you must pay the required Deposit when booking . Your Deposit is non-refundable in all circumstances and at any time after payment.

The balance Tariff is payable by not later than thirty (30) days BEFORE the Arrival Date. If the Arrival Date is between 12 December and 10 January, the balance Tariff is payable by not later than sixty (60) days BEFORE the Arrival Date.

If you fail to pay the  Deposit OR the balance Tariff strictly in accordance with this Condition:-

(a) this reservation will be cancelled;

(b) you agree that any Deposit paid will be forfeited by you to the Owner of the Property to compensate the Owner of the Property for the loss of this reservation; and

Cancellations:

Any cancellation of this reservation by you must be notified to G1 Holidays by facsimile or email or other writing sent by registered post.

1. If you cancel this reservation at any time, the deposit paid will be forfeited by you.

2. Furthermore, If you cancel this reservation within 30 days of the Arrival Date, (within 60 days of arrival between 12 December and 10 January) you agree that any Deposit paid AND the balance Tariff - (a) Will NOT be refunded to you; (b) MAY in the absolute discretion of the Owner of the property be refunded in part (less the administration fee of $330) if the Property is re-booked for a reservation identical in all respects to this reservation.

2. If the Total Booking Fee has not been paid on 30 days before your arrival date or 60 days before before arrival between 12 December and 15 January, the booking will be terminated without notice to you and the premisses be re-let. You will be automatically forfeit all monies paid by you to the booking agent.

 Refunds cannot be made for bookings cancelled due to inclement weather or illness. We recommend that you take out comprehensive travel insurance to protect you in this regard.

Bookings may be transferred to a future date, up to 3 months ahead,  at a cost of $55 provided that the request to transfer is for the same property, and is for at least the same duration as originally booked for, and is for a period not later than three (3) months after the original arrival date, and the applicable tariff for that season is correctly applied. Alternatively, the booking can be transferred to another person and cannot be altered in any way.  A $55 fee will apply to change guest details.

No refund will be given for early departure under any circumstances.

Building, Renovations:

No responsibility is taken for any noise disturbance due to building, renovations and construction works being carried out at Mooloolaba and or surrounding Sunshine Coast suburbs.

Force Majeure:

If circumstances beyond the control of G1 Holidays affect this reservation (examples such as flood, fire, act of God, war or threat of war, physical unrest, riots, civil disturbances, terrorist activities (threatened or actual), strikes, port or airport closure, technical problems with transport, property is sold, alteration or cancellation of scheduled travel services) then G1 Holidays may, at its discretion, cancel this reservation and offer either:-

(a) alternate accommodation; or

(b) a proportional refund of monies paid by the Guest.

Insurance:

G1 Holidays recommends that the Guest insure against loss of deposit, cancellation charges, medical expenses and loss of personal belongings and any other foreseeable loss or expense.

Check-in:

Check-in is required on the Arrival Date from 2.00pm onwards. Upon check-in, the named Guest(s) must sign a Guest Registration Form, pay any balance owing and provide a driving licence and Visa or Mastercard credit card which will be photocopied.  Any person who wishes to register as a Guest must complete a Guest Registration Form and provide a driving licence and Visa or Mastercard credit card which will be photocopied.  G1 property reserves the right to request  all of the booked guests in certain circumstances and houses to present themselves on checking in.

If you check in after office hours, the agent will provide you with a security code to access your keys and will give all the details of this procedure to you, offices hours vary.  Christmas Day arrivals attract a $100 check in fee.

Keys:

The keys to the Property will be collected from and returned to G1 Holidays at 9/16 Peninsular Apartments, Cnr of Mooloolaba Esplanade and Brisbane Road, Mooloolaba by not later than the Arrival Date and the check-out time (10.00am) on the Departure Date, respectively. If the keys are returned after checkout time on the Departure Date you agree to pay an additional daily tariff applicable to the Property:

     a)  free until 11 am if pre-arranged ONLY.  If you have not pre-arranged, then b) will apply
     b)  $25 per hour for units and $50 per hour for houses until 2pm.
     c)  a full night’s charge if check out occurs after 2pm.

You are responsible for the safekeeping and replacement of accommodation keys, remote control or alarm devices. Replacement or lost keys will incur an additional charge of $85. The cost of replacing all the lock will be passed onto you also.  All windows and doors are to be locked on departure.

No keys are to be left inside a property or the property's letter box on departure. Advise the managing agent if you are leaving before office hours. Keys can be dropped in our office drop box, (Front office door) . A $25 charge will apply for G1 Property or its representant to retrieve keys from the property or its lettebox.

If a guest locks themselves out of the property and we are required to attend either  the office or the premises to open the property after hours, a  $55 surcharge callout fee applies.  Call outs to attend the property on a Public Holidays will incur a $125 surcharge.

Security deposit:

Upon check-in and prior to receiving the keys to the Property and in addition to any balance owing, the Guest(s) must

  1.  Authorise a Visa or Mastercard pre- authorisation on an amount no less than $200 for Unit Bookings ($500 for bookings in Mooloolaba International 16, Oceans 201 and Sirocco 201)
  2.  Pay a $1000 bond either on Visa or Mastercard for House Bookings.  ($2000 for Janet 21). Alternatively, this bond can be paid by internet transfer.  Should you wish you electronically transfer the bond money, this money must be received in G1 Holidays' bank account prior to check in. Please make the transfer at least 3 days prior to arrival.  Pre-authorisations and bonds will be held by G1 Holidays for the duration of this reservation and until four (4) days after the end of this reservation. The Guest(s) authorise G1 Holidays to pay or reimburse itself or the Owner of the Property for any cost or expense, damage, breakage or other loss applicable to or arising out of the use and occupation of the Property pursuant to this reservation (including but not limited to telephone charges, hire and cleaning charges, the repair and/or reinstatement of the Property) and any cost or expense incurred due to the breach of these Terms and Conditions (including but not limited to, any charges incurred with or by G1 Holidays, Police, Fire - ie accidental setting off of smoke alarms - or other emergency services or security personnel) and any additional Tariff payable by the Guest(s). If the pre- authorisation or bond amount held is insufficient to pay or reimburse the whole of the cost or expense and/or additional Tariff to G1 Holidays or the Owner of the Property, the Guest(s) acknowledge their joint and several liability to pay to or reimburse G1 Holidays or the Owner of the Property for any outstanding cost or expense.

Credit cards:

The balance Owed , any additional Tariff and the credit card pre-authorisation or bond may be paid by credit card in the name of the Guest(s) and any other person who signs the Guest Registration Form upon check-in on the Arrival Date. We accept VISA and MasterCard only. There will be a 2.2% inc gst processing fee applied to payments made by Visa or Mastercard.

Internet bank transfer:

We accept payment either by credit card (Visa or MasterCard only 2.2%), Electronic Funds Transfer. Please contact us to arrange if you would like to pay by Electronic Funds Transfer.  You will need to quote your surname or folio number for all transfers to be easily recognised. If you are making a booking for an immediate stay within 48 hours, full payment is required immediately. Electronic Funds Transfer won’t be accepted in that case. Any bank fees for declined payments  will be charged to the guest.

Use of the Property:

The Property is a residential dwelling.  The Property is to be used strictly as a residential dwelling for residential purposes by the Guest(s) and the number of occupants nominated on the Guest Registration Form. The Property is not to be used for any purpose other than as a residential holiday accommodation or by any greater number of occupants. The use of the Property for a function, a party, wedding preparations (bride or groom) / weddings, bucks and hens parties or gathering for any other purposes is STRICTLY PROHIBITED. If you use the Property for a function, a party or other like gathering or other than as a residential dwelling for residential purposes:-

(a) your reservation of the Property will be terminated;

(b) the Guest(s) and other occupants of the Property will be removed from it;

(c) the Guest(s) agrees to pay an additional function/extra cleaning fee of $1,100 (incl GST) and authorise G1 Holidays to debit that additional Tariff to the credit card(s) provided.  If insufficient funds are available; the debt will be passed onto a debt collecting company or the courts for the debt plus recovery costs.

During your occupancy of our Property, you must make no excessive noise  from  voices, radios, TV’s, stereos, vehicles, etc, at any time of the day/night within the property or grounds.

We request that you refrain from using inappropriate and foul language at any time of the day/night and respect neighbours and their children.  

 After 10:00pm no noise to be audible outside the property. This is to ensure peaceful enjoyment of their properties by all neighbours. Complaints made after business hours will incur a $75 fee per call to the guests.  Should a security guard be called out by any person following a noise complaint during your stay at the Premises a $250 call out fee will be payable by you. If you are evicted by us, there will be no refund of deposit paid by you

Internet connection:

The Property may have a broadband internet connection (wired or wireless). The operation of any internet connection during this reservation is not guaranteed and may be disrupted or not available. The cost of using any internet connection is not included in the Tariff. Neither the Owner of the Property or G1 Holidays is responsible for or liable in respect of the availability or any disruption of, any internet connection or its use.

Gym equipment:

Use of gymnasium equipment, floating devices or bicycles in the Property (if any) by the Guest(s) or occupant(s) of, or visitors to, the Property, occurs solely at the risk of the person using that equipment. Neither the Owner of the Property or G1 Holidays is responsible for or liable in respect of, any injury to the person or damage to the Property, resulting from that use.

Body Corporate by-laws:

The Guest(s) and all other occupants or visitors of the Property will comply with any Body Corporate by-laws and rules applicable to the Property or which regulate the behaviour of occupants of the Property. The Guest(s) and all other occupants and visitors of the Property will not create or permit any noise or other nuisance to occur within or emanate from the Property. Failure to comply with Body Corporate by-laws or rules or the creation or occurrence of noise or other nuisance in or from the Property, may result in the termination of this reservation of the Property and removal of the Guest(s) and other occupants from the Property.

Personal belongings:

The Guest(s) is responsible to ensure that all personal belongings are removed from the Property at the end of this reservation. G1 Holidays will use its best endeavours to locate the items reported by the Guest as left in the Property, when the Property is next vacant. Any items found will be returned COD at the Guest's expense to the Guest at the booking address.

Liability:

The Guest(s) is responsible and liable to reimburse the Owner of the Property for any damage to the Property, damage to or breakage of chattels or fixtures and fittings in the Property or any other loss including thefts suffered by the Owner as a consequence of the use or occupation of the Property during this reservation.  Any damage over the amount of $500 may result in a report lodged with the Police as malicious damage.  Neither G1 Holidays or the Owner of the Property is liable for any damage to or loss of property of or injury to, a Guest or other occupant, visitor or entrant to the Property. G1 Holidays will use its best endeavours to arrange for the repair or replacement of any part of the Property that fails or misfunctions during this reservation. In the event of faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner or Agent to compensate or discount. We will accept no responsibility for any inconvenience with machinery breakdown. 

Inspections:

If G1 Holidays believes that these Terms and Conditions have been or are being breached, G1 Holidays may inspect the Property at any time during this reservation upon demand and without notice. G1 Holidays may inspect the Property at all other times during this reservation upon 24 hours verbal notice. Failure to provide required access to the Property may result in the termination of this reservation of the Property and removal of the Guest(s) and other occupants from the Property.

Termination:

If this reservation of the Property is terminated, G1 Holidays and/or the Owner of the Property is authorised to do all things necessary to remove the Guest(s) and other occupants from the Property, at your cost. If this reservation of the Property is terminated and the Guest(s) and other occupants are removed from the Property, the Tariff applicable to the balance of this reservation will be forfeited to the Owner of the Property. There will be no refund of the Tariff.

Late arrivals:

G1 Holidays office hours are 8.30am to 5.30pm Monday to Friday, 9.00am to 4.00pm Saturday, 9.30am to 3.30pm and 10.00am to 2.00pm Public Holidays. Christmas Day is closed. If you anticipate arriving outside of office hours, please contact us on 1300 122 266 to make alternative check-in arrangements. You will be supplied with a safe code to access your keys.

Cleaning and linen:

For Properties that include linen, on your arrival the Property is presented with beds made up (excluding sofa beds and trundles). Linen is provided including bath towels (one per person). Beach towels are not provided. If you require additional linen or towels or services, please advise us before you check in, and these can be provided at your cost. Additional items are not provided. A small selection of travel size toiletries, toilet paper and a kitchen starter pack is provided. Some Properties are serviced mid-week (based on an eight (8) night plus reservation. The Property is a smoke free dwelling and must be kept clean and tidy and free of litter (including cigarette butts) at all times. The Property must be left clean and tidy at the end of this reservation, garbage and recycling must be disposed in accordance with the usual practice at the property and in the allocated bins.  Guests must not leave excess rubbish in common or public areas. If excess rubbish is left on premises the guest will be charged a minimum $70.00 rubbish removal fee.  Any charges incurred to clean the Property when it is not left clean and tidy or to repair damage to or reinstate the Property, will be charged to the credit card(s) provided by way of security.  Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, moving displaced furniture...

Car parking:

Some properties do not provide car parking. If car parking is provided the Guest(s) must only use the car parking space(s) allocated to the Property and not interfere with the use of common property by other persons. Any visitors must find alternative off or on street parking.  Should garage doors be out of action at any of our property witch include garages, they the Guest(s) must find alternative off or on street parking and no monies will be refunded. 

Maintenance:

If on arrival you notice any existing damage or breakages within the Premises, you must report your concerns to our office by close of business on the day of arrival. Otherwise it is agreed that all is in order with the premises.  If you request a maintenance contractor to attend the property and the contractor assesses that this call out was due to operator error and not genuine fault or breakdown, the contractor's invoice will be forwarded to you the guest for payment.

Future reservations:

Reservations do not automatically repeat. If you wish to reserve the Property for another reservation you must make that reservation upon check-in or during this reservation. Usual reservation arrangements will apply.

Additional services:

If you wish to hire equipment (cot, high chair, pram etc) please call G1 Holidays on 1300 122 266. If you require airport transfers, call Con-x-ion 5477 0888.

Animals and birds:

No animal or bird will be brought to or kept in the Property. Any cleaning or pest treatment costs incurred as a result of an animal or bird being brought to or kept in the Property will be charged to the credit card(s) provided.    

Pet Friendly Homes:

A small selection of G1 Holidays' holiday homes will accept 1 dog (only) . These homes are advertised on G1 Holidays' website under the heading PET FRIENDLY HOMES. Only those properties advertised within this section will accept a dog, and all dogs must be declared to G1 Holidays prior to the booking being made.  Please check very carefully with G1 Holiday's staff as most properties that are labeled pet friendly homes only accept an OUTDOOR dog.  Most properties that are pet friendly will not allow for the dog to come or live inside. 

Conditions are found within our Terms and Conditions entitled ANIMALS AND BIRDS.

A dog can only be brought to a property with the previous permission of G1 Holidays. Thus, guests must advise in writing (email and/or fax) if they wish to bring their dog along with them during their stay. It must be stated the number and style of dog that will reside with them during their stay, for example a 8 kg dog named Fido.  

By making a booking and advising a Dog will be at the property, Guest accept that a charge will be added on their Credit card to cover for a pest spray and carpet/upholstery clean if required.  Any further damages/maintenance/cleaning/replacement of items that need to be attended to due to the pet/s residing at the property, will automatically be charged to the guests credit card within 30 (thirty) days from the Guests departure date. Examples of this may be scratched floors or damaged furnishings. Guests must ensure that the property is left in satisfactory condition after their departure and this is to include checking all garden/outside areas are clean and poop has been disposed of. Due to the maintenance that may need to be carried out after a Guest departure on a PET FRIENDLY HOME we are not able to offer Guests a later check out, normal check out of 10am will apply.

Governing Law:

The Law of Queensland governs your use and occupation of the Property during this reservation. You agree to submit to the exclusive jurisdiction of the Courts of Queensland.

Compliance: 

The G1 Property Mooloolaba - Holidays Website (excluding any linked third party sites) is controlled by the Agent in Queensland, Australia. By accessing this site, you accept that any disputes about this website or its contents are to be determined by the Courts having jurisdiction in Queensland in accordance with the laws of Queensland. This website may be accessed throughout Australia and overseas. The Agent and/or associated entities make no representation that the content of this website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and you are responsible for ensuring compliance with all laws in the place where you are located.

Additional safety guidelines:

For your safety, if there are one or more balconies on the Premises please ensure that you, your guests and your invitees ensure that a maximum of four (4) people are allowed on a balcony at any one time; Do not climb, sit on, push or use strong force against the railings; Avoid any behaviour which may cause damage to the Premises, the balcony or its  safety features;  Avoid any behaviour that may cause a person to injure another person, themselves or cause someone or something to fall from the balcony; Do not go out on the balcony if you are under the influence of alcohol or drugs;

Ensure that all windows and balcony doors are locked before you leave the Premises.

If children or persons of concern will be visiting or staying at the Premises, ensure that they are supervised at all times when using the balcony.  At all other times, we highly recommend that you lock the door/s providing access to the balcony.

Pool Area:  Glass or glass products are not permitted in the pool area. This condition is to be strictly observed.  Please ensure that children and persons of concern are supervised in the pool area and when using the pool.  There is no running, jumping, 'bombing' or any other form of dangerous play permitted within any pool area.  Where times of pool use are not displayed the times are 7.00am to 9.30pm Monday to Sunday.

Additional actions that may result in eviction

  1.  G1 Holidays, or its appointed security provider reserve the right to immediately evict any guest, visitor or member of the public for the following (but not limited to) reasons:-
  2. Intoxication and/or unsavoury/lewd behaviour;
  3. Throwing objects off any balcony or Premises;
  4. Spitting or vomiting over the balconies;
  5. Wilful damage to the Premises or to surrounding property;
  6. Physical or verbal abuse/assault of our staff, other guests, residents, members of the public on or around the Premises;
  7. Any behaviour deemed as a potential safety threat to others;
  8. Any breach of these Terms and Conditions including alcohol or party policy;
  9. Any incident for which our appointed security contractor or police are required to attend.

The properties listed on the Website are independently operated and managed. They are neither managed by, nor associated with, the resident building (on-site resort) manager (‘Building Manager’). The Building Manager has no responsibility for the Premises, and is not responsible for your booking or stay. This includes issues relating to check-in, check-out, cleaning, maintenance and parking. For any such issues, please contact us at 07 5444 6633 during the following nominated business hours;

Monday to Friday  8:30am – 5pm
Saturday: 9am -4pm
Sunday: 9.30am - 2.30pm
Public Holidays: 10am – 2pm 
Christmas Day: Closed 

#Office hours are subject to change without notice. 

For emergencies outside the above nominated business hours, call the G1 Holidays After-Hours number M: 0439 670 850, leave a message and we will return to you in a timely manner. Please note a call out charge will apply outside our nominated business hours for non-urgent emergencies.

EMERGENCY REPAIR CLASSIFICATION:

The Property Occupations Act 2014, emergency repairs are:

•  a burst water service or a serious water service leak
•  a blocked or broken lavatory system
•  a serious roof leak
•  a gas leak
•  a dangerous electrical fault
•  flooding or serious flood damage
•  serious storm, fire or impact damage
•  a failure or breakdown of the gas, electricity or water supply to the premises
•  a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating
•  a fault or damage that makes the premises unsafe or insecure
•  a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant of premises, and
•  a serious fault in a stair case, lift or other common area of premises that unduly inconveniences a tenant in gaining access to, or using, the premises.

M69 PTY LTD t/a G1 PROPERTY MOOLOOLABA - HOLIDAYS DISPUTE RESOLUTION POLICY

G1 Property Mooloolaba actively encourages feedback on our performance and the performance of our suppliers.  This enables us to serve you better and improve our services to you.

Please let us know any concerns you may have about your property or our services promptly so we can attend to resolve them immediately by speaking to our reception staff during our opening hours either in person or by phone on 07 5444 6633.

Our company's objective is to make it as easy as possible for you to bring complaints to our attention.  All complaints must be lodged in writing using a complaints form.  For this reason, we offer a range of methods by which you can make a complaint to us:

By telephone Phone: +61 (0)7 5444 6633, or you can request a copy of the complaints form and forward it to us:

By Fax: +61 (0)7 5478 0200
By E-mail: holidays@g1property.com.au
By post: PO Box 920 Mooloolaba 4557 QLD

To ensure that we can examine and respond to your complaint quickly, please make sure you provide your name and contact details (preferably a phone number and an email address),  the booking name and the reservation/booking number if available and the property address.

Please provide as much detail as possible about the nature of your complaint, and attach any relevant documents and other information that support your complaint.

If you need assistance in describing or making a complaint, or if you just want to discuss your concerns informally before deciding whether to make a complaint, please feel free to contact us.


How will we handle your complaint?

Our Licensee will oversee the complaints process and may be responsible for liaising with you and the supplier to ensure that the issues you have raised are fully examined and that your complaint is handled in accordance with this Policy.  You should make your initial complaint as clear as possible, and provide all supporting material.

The complaints manager will contact you within 24 business hours of our office receiving your complaint.


How long will it take?

The length of time taken to resolve your complaint will depend on the nature and complexity of the issues you have raised, and on receiving a timely response from the supplier. As a guide, we have set the following time standards which we will aim to achieve.  Once a formal complaint has been received and logged by the appointed person,  it will be investigated and responded to within seven business days.  A formal response will be forwarded to you within seven days.  Should the complaint be rejected by G1 Property Mooloolaba, the  written response will outline the reasons for the rejection.

If the complaint cannot be dealt with in that time, for example because a supplier has not come back to G1 Property within the seven days timeframe, we will let you know.

If you are not satisfied with our response, you should let us know, and provide us with any further material in support of your complaint. We or the supplier will provide a further response within seven business days of receiving the additional material.


Who is the independent body that can help resolve a dispute? 

If you are dissatisfied with the conduct of G1 Property Mooloolaba or unhappy with the resolve of your complaint, you may contact the Commissioner of Office of Fair Trading on 137 468 or via email at Australian Office of Fair Trading.  At no point will this dispute resolution process affect you from exercising your rights to other legal remedies.